FAQ
Do you offer free shipping?
Yes! We offer free shipping on all UK orders, with no minimum purchase required.
How long will my order take to arrive?
Orders are usually processed within 1–4 business days, with delivery taking approximately 4–10 business days.
Most customers receive their order within 5–14 business days.
Can I return my order?
Yes. If you're not completely satisfied with your purchase, you can request a return within 30 days of delivery.
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- Returned with all original tags and packaging
For full details, please see our Returns & Refunds Policy.
What payment methods do you accept?
We accept a range of secure payment options, including:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
Is it safe to shop at Jentene?
Absolutely.
Your personal information is protected using SSL encryption, and all payments are processed through trusted, secure payment providers. We never store your full payment details.
Can I track my order?
Yes. As soon as your order has been dispatched, we'll send you a confirmation email with your tracking information so you can follow your parcel every step of the way.
How can I contact customer support?
If you have any questions, our customer support team is always happy to help.
Address: 4 Oak Walk, Wallington, United Kingdom, SM6 7DE
Email: contact@jentene.com
Phone: +44 7446376559
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.