Refund policy
At Jentene, we want you to shop with confidence. If something isn't quite right, we're here to make the return process as simple and straightforward as possible.
Returns
You can request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- Returned with all original tags, packaging, and accessories
If you're unsure whether your item qualifies, simply contact us and we'll be happy to help.
Return Shipping
Faulty or Incorrect Items
If you receive an item that is damaged, faulty, or different from what you ordered, we'll cover the return shipping costs and make things right as quickly as possible.
Change of Mind
If you're returning an item because you've changed your mind, ordered the wrong size or product, or simply no longer need it, you'll be responsible for the cost of returning the parcel.
We do not charge any restocking fees.
How to Start a Return
Getting started is easy.
Step 1: Contact us at contact@jentene.com with your order number and a brief explanation of why you'd like to return the item.
Step 2: Return address is: 4 Oak Walk, Wallington, United Kingdom, SM6 7DE
Step 3: Pack the item securely in its original packaging, making sure all tags and accessories are included.
Refunds
Once your return arrives, we'll inspect it to ensure it meets our return requirements.
If your return is approved, your refund will be processed within 7 business days. Depending on your bank or payment provider, it may take an additional 5–7 business days for the funds to appear in your account.
Refunds are always issued to the original payment method used when placing the order.
Exchanges
Need a different size, colour, or another item?
Get in touch with us at contact@jentene.com, and we'll do our best to arrange an exchange as quickly as possible.
Non-Returnable Items
For hygiene reasons, some products cannot be returned unless they arrive faulty or damaged. If this applies to a product, it will be clearly stated on the product page before you complete your purchase.
Need Help?
If you have any questions about returns or refunds, our customer support team is always happy to help.
STORE NAME: Jentene
Address: 4 Oak Walk, Wallington, United Kingdom, SM6 7DE
Email: contact@jentene.com
Phone: +44 7446376559
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.