Shipping policy
At Jentene, we want your shopping experience to be as smooth as possible—from the moment you place your order to the day it arrives at your door.
We currently deliver within the United Kingdom only, and all UK orders qualify for free shipping, with no minimum spend required.
Delivery Times
Our standard delivery process is as follows:
Order cut-off time
5:00 PM (GMT)
Orders placed after this time will begin processing on the next business day.
Processing time
1–4 business days (Monday to Friday)
Delivery time
4–10 business days (Monday to Friday)
Estimated arrival
Most orders arrive within 5–14 business days from the date they are placed.
While we always aim to deliver on time, occasional delays may occur due to factors outside our control, such as busy holiday periods or courier service disruptions.
Our Delivery Partners
To ensure your order arrives safely, we work with trusted UK delivery providers, including:
- Royal Mail
- DPD
- UPS
- FedEx
The courier used will depend on your delivery address and the size of your order.
Shipping Costs
Free UK Delivery
We offer free shipping on every order within the United Kingdom—no minimum purchase is required.
Delivery Support
If your order is delayed, arrives damaged, or you believe your parcel has been lost, please get in touch with us. Our team will work directly with the courier to resolve the issue as quickly as possible.
Address: 4 Oak Walk, Wallington, United Kingdom, SM6 7DE
Email: contact@jentene.com
Phone: +44 7446376559
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.